DON'T THREATEN-This may be interpreted as a power play and increase fear or prompt assaultive behavior.
DON'T SHOUT-If the person isn't listening, other "voices" are probably interfering.
DON'T CRITICIZE-It will make matters worse; it can't make things better.
DON'T SQUABBLE WITH OTHER FAMILY MEMBERS over "best stratiegies" or allocations of blame. This is no time to prove a point.
DON'T BAIT THE PATIENT-Into acting out wild threats; the consequences could be tragic.
DON'T STAND OVER THE PATIENT-If he is seated. Instead, seat yourself
AVOID CONTINUOUS EYE CONTACT OR TOUCHING
COMPLY WITH REQUESTS-That are not endangering or beyond reason. This gives the patient the opportunity to feel somewhat "In control.
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DON'T BLOCK THE DOORWAY-But keep yourself between the patient and an exit.
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